Hotel Excelsior Karachi

Good
Traveller Type: review category business travellers
  : Arrangements for spa facilities
  : Break fast itms

Fair
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children
  : Location of the hotel is in a very busy; area called Saddar, it's like the heart of industrial estate, loads of shops nearby, mainly clothing shops. There are local takeaways nearby; literally outside the hotel, on the left is a local takeaway, and across the road there's a KBC restaurant.Also across the road is a mall, Atrium Mall which has only clothes stores. However; there is a KFC and a Subway inside the mall which was nice, actually taste like the West!The decorations inside of the hotel is very nice, it's very clean and open. They have a small area for breakfast and of course you can order lunch and dinner, room service only. We ordered a couple of times and the food taste was nice.The general staff around the hotel were nice and helpful.
  : Before arriving in Karachi, there was a rainfall and due to this some of the roads were flooded, we told the hotel our inbound flight details, but when we arrived there was no transport and we weren't made aware, nobody bothered to call and let us know, luckily my brother in law came and arranged transport for us.When we got to the hotel, the road was flooded but the hotel didn't have anything in place for guest to actually come in, it's as if they expect guest to just take their bags and walk in the flooded road, they only blocked the hotel door so the water doesn't come in.Check-in was smooth, printer was not working so the staff wasn't giving a receipt, I had to ask for a paper receipt. We were given good rooms, they were clean and spacious, everything was nice for the first few nights, then started to go downhill!The hotel charges for small things like warming up food, extra cutlery, extra bottle of water other than 2 complimentary water bottles that they leave every morning. A packet of crisp cost more than £2 I don't even pay £2 in the UK for a packet of crisp!Half way through my stay, the room started to smell really bad, (check other reviews if you don't believe me), I made the staff aware and said that the bathroom area smells and a electrician came, not sure how a electrician ended up coming when there's a bathroom problem. And they dared to say have you flushed!Eventually after complaining with management I was given another room, and this also had an issue, it didn't lock (make sure your room door locks) I complained again and was told they will move me to another room, but I said no and preferred to stay in the same room as my other family members, I was told to pay extra for a bed even though they made me change twice because of their incompetency.To make sure I wasn't being ripped off (which I was) my wife who's from there dealt with the bills, and I highly recommend you settle the bill early.

Good
Traveller Type: family with young children

Wonderful
Traveller Type: with friends

Very Good
Traveller Type: review category business travellers
  : The hotel is centrally located and you can easily go around.
  : My room was missing the mirror.

Very Good
Traveller Type: solo traveller
  : Cooperative StaffQuick Response Well Trainned and well mannered
  : No proper Parking Facility Lack of Swimming Facility

Very Good
Traveller Type: review category business travellers
  : The hotel is conveniently located in heart of Saddar, adjacent to the atrium mall. Very convenient if you have business in the southern district of Karachi. The hotel staff is really polite had helpful. I forgot my charger in the room during checkout. Mr. Mosh from reception helped me in getting it back. Zeeshan the bell boy was also very forthcoming and courteous. It was a very pleasant experience.
  : When I checked in they alloted me a room without a working table. No one on a working trip should be alloted to those rooms. Later, I complained and they changed my room.

Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: review category business travellers
  : Fare